Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur due to unforeseen circumstances.

Shipment to P.O. boxes or APO/FPO addresses
We currently do not ship to P.O. boxes or APO/FPO addresses.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes
[KovalCustom] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
[KovalCustom] is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping
We currently ship worldwide. Shipping rates and delivery times for international orders may vary and will be calculated at checkout.

Returns & Exchanges
For information regarding returns and exchanges, please refer to our [Refund and Returns Policy].

Need help?
If you have any questions about your shipment, please contact us at kovalcustom7@gmail.com.